Shamira Young

A results-driven leader, she boasts an impressive 16-year track record of excelling in cross-functional roles within customer service and contact center environments. Her journey with our team began in January 2018, and she has since ascended to a pivotal role as the leader of our Contact Center team.

Her leadership style is characterized by a commitment to achieving tangible results, fostering a high-performance culture, and driving continuous improvement. With a keen understanding of the intricacies of customer service dynamics, she has successfully steered her team to meet and exceed organizational goals.

Under her guidance, the Contact Center team has thrived, showcasing her ability to lead, inspire, and optimize operational efficiency. Her impact is not just measured in years of experience but in the tangible results and positive transformations she consistently brings to our dynamic work environment.

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